Voice over IP (VoIP) provides telephony services over your network backbone to all employees, whether they’re within your corporate walls, at remote locations or mobile. By integrating voice traffic over the network, companies realize cost savings on their telecommunications service charges and reduce costs typically associated with deploying or relocating employee phone systems. In addition, VoIP implementation ultimately results in a more effective way to communicate by integrating with existing communication systems such as e-mail or instant messaging (IM). The integration of other communications applications can provide a seamless communications experience.

How Will Telephony and VoIP Solutions Benefit My Business?

Telephony and VoIP solutions can help you to:

• Save over traditional PBX-based telephony systems
• Connect users quickly and easily, no matter their location
• Add phone lines more quickly and cost-efficiently

How Can I Help My Business Embrace Telephony and VoIP Solutions?

When considering telephony and VoIP solutions, it’s important to:

• Evaluate existing applications and bandwidth usage
• Understand how users communicate with each other
• Consider what features you’ll want to include – voicemail, single number reach, etc.
• Identify service level improvements and cost savings that can be achieved
• Pinpoint existing messaging applications to integrate with your telephony systems such as e-mail and IM

What Comprises a Telephony and VoIP Solution?

An effective telephony and VoIP solution can consist of one or more of the following features:

Single-Number Reach

Single-number reach integrates multiple devices regardless of platform (cellular, analog, digital or IP) into a single number allowing the simultaneous search and ring of desk phone, cell phone, smartphone, etc. Consequently, customers and coworkers only require one number rather than multiple numbers, eliminating guesswork.

Soft Phone

A soft phone is a VoIP application that places handset functionality onto your laptop. As long as you have access to your corporate network, you can send and receive calls, check voicemail, view call logs, initiate and participate in conference calling functions and access any other feature of your desk phone.

Voice and Data Services

Voice and data services encompass both wired and wireless lines that provide access to voice and data communications. Planning a telephony and VoIP solution is an ideal time to revisit your existing coverage, plan options and rates to achieve greater efficiency and cost savings.

Conferencing

Conferencing, a key component of a VoIP solution, incorporates audio, video and web-based technologies. It can be designed for peer-to-peer communication, room-to-room or high-definition, lifelike conferencing.

Reporting Analytics and Management

These VoIP tools allow organizations to run detailed call reports and monitor telephony systems.

Getting Started with Telephony and VoIP

Your ChicagoMicro Account Manager and certified specialists are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment.

Our approach includes:

1. An initial discovery session to understand your goals, requirements and budget
2. An assessment review of your existing environment and definition of project requirements
3. Detailed vendor evaluations, recommendations, future design and proof of concept
4. Procurement, configuration and deployment of the final solution
5. Ongoing product lifecycle support